Contact
Contact: who to call or write about placed orders, refunds and this website
For orders, tracking, changes and refunds call +1 (855) 482-1597 or email [email protected] with your order ID. For questions about these pages, corrections, privacy or press, email [email protected], answered Mon-Fri 9:00am-5:00pm ET. The website inbox cannot see orders and cannot give medical advice.
Written by the Burn Gummy label deskUpdated
Get in touch01
How do you contact Burn Gummy?
Six cards: the right desk first saves a day.
Two teams answer for two different things. The sales desk deals with your order. The website team, which is us, deals with what these pages say. Pick the card that matches your question.
Tracking and refunds for placed orders
Sales desk. Tracking, changes and refunds on placed orders. Have your order ID ready.
This website
Mon-Fri 9:00am-5:00pm ET. Pages, typos, privacy, press. This inbox cannot see orders.
Office (New York)
250 Vesey Street, Suite 2600
New York, NY 10281
Mail only. No walk-in sales.
Returns (New York)
175 Water Street, Floor 10
New York, NY 10038
Call first for instructions. Add your full name, email and order ID. The buyer pays return shipping. Use a tracked service.
Address on the sales page
19655 E 35th Dr #100, Aurora, CO 80011, USA
The sales page's refund section lists this return address. It differs from the New York returns address above: use the one the order desk confirms.
Right desk02
Which contact answers which question?
| You need | Contact | Have ready |
|---|---|---|
| Order status or tracking | +1 (855) 482-1597, sales desk | Order ID |
| Change or cancel an order | +1 (855) 482-1597 or [email protected] | Order ID, name, email |
| Refund or return | +1 (855) 482-1597 first | Order ID, pack bought, date |
| A mistake on these pages | [email protected] | The page address and the line |
| Privacy request | [email protected] | What you want removed or sent |
| A reaction to the gummy | Your doctor, then the FDA | The lot code and symptoms |
Hours03
When can you reach someone?
The website team answers Mon-Fri 9:00am-5:00pm ET. The sales desk's hours are not printed in the materials we have, so we cannot promise them; a weekday call during US business hours is the safest guess. Voicemail and email both leave a record, which is useful for refund claims.
We read every message about the pages. We do not give medical advice, and we cannot look up an order.
Mail04
What addresses are on file?
The office address is 250 Vesey Street, Suite 2600, New York, NY 10281, USA, for mail only. Return addresses differ between our materials and the sales page, which is why the refund policy tells you to wait for the desk to confirm one in writing. Do not post a return to the office address unless the desk tells you to.
Reporting05
Where do you report a problem or a complaint?
A health problem goes to your doctor first and then to the FDA through its Safety Reporting Portal. (FDA, Report a Supplement Problem) A problem with a seller, a fake ad or a refund that never arrived goes to your card issuer and to ReportFraud.ftc.gov. (FTC, Free trials and auto-renewals) We would like to hear about either too, because reports help us correct these pages.
We do not delete critical feedback, and we answer complaints in writing. If you think a page here misstates the label, send the page address, the line and a photo of the jar, and we will check and fix it.
A good message06
What should you include when you write?
A short, complete message gets a faster reply. Include the points below and leave out anything you would not want in a record.
- Your order ID, the pack you bought and the date, if the question is about an order.
- The address of the page and the exact line, if it is about the website.
- What you expected, what happened and what you would like us to do.
- A phone number only if you want a call back. Never send a full card number by email.
For a safety report, add the lot code from the jar when you can read it, the date you started and the date symptoms began.
What happens next07
What happens to your message after you send it?
A person on the website team reads it, checks it against the label and our sources, and replies by email. If it points to an error, we fix the page and add the date to the page's updated line. If it is about an order, we point you to the sales desk, because we cannot see orders and would only slow you down.
We keep messages only as long as needed to answer them and to keep a correction record. Our privacy policy sets out the details, including how to ask us to delete a message. We never publish your name or message without your permission, including critical feedback that we agree with.
Press and partners08
Who handles press and partner requests?
Press, partner and privacy requests go to [email protected]. We answer within the website team's hours and tell you if a question needs the brand's sales desk instead. We do not offer interviews for the manufacturer, whom we do not represent, and we cannot confirm facts about its factory or staff.
Researchers and journalists asking about the label are welcome to see how we read it: the transcript and our sources are on the supplement facts page, and the editorial standards explain how corrections work.
Before you call09
What should you have ready when you contact the sales desk?
Have your order ID, the email address you used and the date of purchase. If the question concerns a jar, add the lot code and a photo. Say plainly what you want: a status, a replacement, a refund or an answer. A specific request is solved faster than a general complaint, and a written note of the time, the name of the agent and what was promised protects you if a promise is not kept. If the first reply does not settle it, reply on the same thread so that the history stays together.
Sources10
Where do these reporting routes come from?
- Getting In and Out of Free Trials, Auto-Renewals, and Negative Option Subscriptions. Federal Trade Commission, 2024.Before giving a card number, check what you are agreeing to, how long a trial lasts and how to cancel, and watch for pre-checked boxes. If a company will not refund an unauthorized charge, dispute it with your card company and report problems at ReportFraud.ftc.gov.
- How to Report a Problem with Dietary Supplements. U.S. Food and Drug Administration, 2025.If you think a dietary supplement caused a serious reaction, stop using it and file a safety report through the Safety Reporting Portal (safetyreporting.hhs.gov). Even partial information can help FDA identify dangerous products.
FAQ11
Contact: questions
What is the Burn Gummy customer service phone number?
+1 (855) 482-1597, the sales desk for tracking, changes and refunds on placed orders. Have your order ID ready.
Can the website email help with my order?
No. The website inbox cannot see orders. Use the sales desk phone or [email protected].
How quickly will you reply?
The website team answers Mon-Fri 9:00am-5:00pm ET. The sales desk's hours are not printed.
Can I visit the office?
No. The New York address is for mail, and there are no walk-in sales.
How do I report a mistake on a page?
Email the page address and the line to the website team. We correct errors and note the date.
Can you tell me if my jar is genuine?
We can compare what you describe with the label we have read. We cannot test a jar, and the batch references on our site are not lab proof. Ask the sales desk about your lot code.
Do you share my email address?
We use it to reply to you. Our privacy policy sets out what we keep.
Who wrote this12
Written and reviewed by
Pages built from the label graphic, the sales page and linked NIH, FDA, CDC, FTC and peer-reviewed sources.
Last updated . Read our editorial standards and how we check reviews. This website is run by Myburngummy, a U.S. stocking partner for Burn Gummy, not by the manufacturer. We make money when you buy through our order links.
Keep reading
More about Burn Gummy
U.S. stocking partner for Burn Gummy
Ready to try Burn Gummy?
Check your medicines first, then pick a pack. Six jars cost the least per jar, and every pack carries the 60-day money-back guarantee on the sales page.
- Checkout on the sales page
- 60-day money-back guarantee
- Shipping shown at checkout
