Refunds
Burn Gummy refund and returns policy
To get a Burn Gummy refund within the 60-day window, call +1 (855) 482-1597 with your order ID, ask for the return address, then mail the jars with tracking at your own cost. Two return addresses are on file, one in New York and one in Aurora, Colorado, so use the one the desk confirms.
Written by the Burn Gummy label deskUpdated
The policy01
What is the Burn Gummy refund policy?
The policy rests on the sales page's 60-day money-back guarantee. You contact the sales desk, return the jars, even if they are empty, pay the return shipping yourself, and receive the product price back. (Burn Gummy sales page) We restate the steps, the timing and the addresses below, and say plainly where the sources disagree.
The website you are on is a U.S. stocking partner's information site. It cannot process refunds, and our inbox cannot see orders. Refunds are handled by the desk on +1 (855) 482-1597 or [email protected].
Four steps02
How do you return Burn Gummy?
Contact the desk
Call +1 (855) 482-1597 or email [email protected] with your order ID, name and email. Say that you want a refund under the 60-day guarantee.
Get the return address in writing
Ask the desk to confirm the address by email, because two are on file.
Pack and ship with tracking
Include your full name, email and order ID inside. The buyer pays return shipping. Use a tracked service.
Watch for the credit
Our desk reference: 3-5 business days after the returned bottles are credited, then 5-10 days for the card issuer to post it.
Two addresses03
Which return address should you use?
The materials we were given disagree, and this is exactly where a wrong guess can cost you. The table sets them side by side.
| Source | Address | Our advice |
|---|---|---|
| Seller's brief (returns) | 175 Water Street, Floor 10, New York, NY 10038, USA | Confirm with the desk |
| Sales page refund section | 19655 E 35th Dr #100, Aurora, CO 80011, USA | Confirm with the desk |
| Office, mail only | 250 Vesey Street, Suite 2600, New York, NY 10281, USA | Not a returns address |
Do not post a parcel to any address until the desk has confirmed it in writing. If the desk gives a third address, write it down and ask for an email.
Costs and timing04
What do you pay, and when do you get the money?
You pay return postage. The sales page does not say whether the original shipping charge is refunded, so ask. Timing follows the desk reference: after the returned jars are credited, expect a few business days for the refund to be issued and then up to ten more for your card issuer to post it.
A card dispute is a fallback, not a first move. The FTC advises asking the seller first and then your card company if a charge is wrong or a refund does not arrive. (FTC, Free trials and auto-renewals)
Who does what05
Who is responsible for what in a refund?
Three parties appear in an order, and mixing them up is the commonest cause of delay. The brand's sales page takes the order and sets the guarantee. The sales desk phone line handles tracking, changes and refunds. Myburngummy, the site you are reading, is a U.S. stocking partner that explains the product and earns a commission on orders; it does not hold your payment or your return.
When you call the desk, say which pack you bought and when. When you write to us, ask only about the pages. That keeps each request with the party that can act on it, and it saves you a second call.
If it goes wrong06
What if a refund does not arrive?
- Check the tracking: was the parcel delivered, and to which address?
- Call the desk with the order ID and the tracking number.
- Write to [email protected] and keep the reply.
- After the stated period, dispute the charge with your card issuer, with your records.
- Report a seller who does not honor a stated guarantee at ReportFraud.ftc.gov. (FTC, Free trials and auto-renewals)
A health problem after taking the gummy is a separate matter. Stop using it, get care if needed, and file a report with the FDA. (FDA, Report a Supplement Problem)
Your paper trail07
What should you keep before asking for a refund?
A refund is a small administrative process, and records are what make it quick. Gather these before the first call.
| Item | What it proves |
|---|---|
| Order confirmation email | The order ID, date and pack, which start the 60-day count |
| Checkout screenshot | The price and shipping line you were shown |
| Call log: date, time, name, reference | That you asked for a refund inside the window |
| Postage receipt and tracking number | That the jars were returned and delivered |
| Photos of the jars before you post them | The condition and count you sent back |
Edge cases08
What about opened jars, cancellations and card disputes?
Opened and empty jars are allowed, because the sales page says products come back even if empty. A cancellation before dispatch goes through the same desk: call quickly, with the order ID. A card dispute is the last step if the seller will not respond or the refund never arrives, and it works best when you have shown that you asked first. (FTC, Free trials and auto-renewals)
If you only want to stop later purchases, tell the desk that you do not want further orders and ask them to confirm in writing that nothing recurs. Our reading of the sales page is that each pack is a one-time purchase, but a confirmation costs you nothing.
Sources09
Where do these terms come from?
- Getting In and Out of Free Trials, Auto-Renewals, and Negative Option Subscriptions. Federal Trade Commission, 2024.Before giving a card number, check what you are agreeing to, how long a trial lasts and how to cancel, and watch for pre-checked boxes. If a company will not refund an unauthorized charge, dispute it with your card company and report problems at ReportFraud.ftc.gov.
- Burn Gummy sales page (glowinbalance.com). Burn Gummy sales page linked in the brief, 2026.Read October 19, 2026. Packs: 2 bottles $178 ($89 each), 3 bottles $207 ($69 each), 6 bottles $294 ($49 each); 60-Day Money-Back Guarantee, 'no questions asked', with products returned 'even if empty' and return shipping paid by the customer. Shipping wording conflicts: a header says free shipping on 6-bottle bundles while pack labels say free shipping on the 2- and 3-bottle packs. No creator, doctor or celebrity is named. Claims this site reports but does not repeat as fact: 'Clinically Studied. Cleanly Burned.', 'Most fat-burners burn the wallet, not the fat.', 'Most customers report noticeable shifts in energy and cravings in 7-14 days', 'Thousands of 5-Star Reviews' with a 4.9 rating, '1M+ Gummies shipped', and per-ingredient lines. Struck 'was' prices, 'you save' figures, a sale banner and a countdown timer are not used here.
FAQ10
Burn Gummy refunds: questions
What is the Burn Gummy return address?
Two are on file: a New York address from the seller's brief and an Aurora, Colorado address in the sales page's refund section. Use the one the desk confirms in writing.
Can I return a used or empty jar?
Yes. The sales page says products are returned even if empty.
Do I get a prepaid return label?
Not according to the sales page, which says the buyer pays return shipping. Ask the desk if a label is offered.
Can this website process my refund?
No. We are a stocking partner's information site. Refunds go through the sales desk by phone.
What should I put in the return parcel?
Your full name, email and order ID, plus the jars. Keep the tracking number.
What if my card was charged twice?
Call the desk with both charge dates and, if it is not fixed, dispute the duplicate with your card issuer.
Who wrote this11
Written and reviewed by
Pages built from the label graphic, the sales page and linked NIH, FDA, CDC, FTC and peer-reviewed sources.
Last updated . Read our editorial standards and how we check reviews. This website is run by Myburngummy, a U.S. stocking partner for Burn Gummy, not by the manufacturer. We make money when you buy through our order links.
Keep reading
More about Burn Gummy
U.S. stocking partner for Burn Gummy
Ready to try Burn Gummy?
Check your medicines first, then pick a pack. Six jars cost the least per jar, and every pack carries the 60-day money-back guarantee on the sales page.
- Checkout on the sales page
- 60-day money-back guarantee
- Shipping shown at checkout
